We find this very unfortunate, but here you can find out how to return our products.
First of all: We can ONLY take back unopened and undamaged main packages, otherwise they are not allowed to be resold. A bundle can only be refunded if all products in the bundle are unopened and undamaged.
The return period is 2 weeks from receipt of the goods. The cost of return shipping will be borne by the buyer.
Already paid shipping costs, will not be refunded.
If the order was placed with free shipping and the package was returned unopened and/or the acceptance was refused, the total amount will be refunded minus the shipping costs we paid. You can find the current rates in our terms and conditions.
If you meet the return conditions, please contact us in chat and we will be happy to explain the rest of the process.